Jane
Question 1: My payroll changes are not reflecting in my Payroll. What could be the issue?
Response: After making payroll changes, ensure you click the Refresh button to apply the updates.
Additionally, confirm that you selected Yes when asked, "Do you want to deduct from the next payroll?" This will ensure your changes are processed correctly.
Jane
Question 2: I skipped some employees from the payroll, but they still appear. What should I do?
Response: After skipping employees from the payroll, be sure to click the Refresh button. This will ensure that the changes take effect and the skipped employees are removed from the payroll.
Question 3: An employee is not showing on payroll. What should I do?
Response:
Go to the employee's profile and confirm that there is no mistake with their hire date.
Also, ensure that a paygrade has been assigned to them.
If there is a mistake, such as a future hire date, update it to the correct hire date and assign the appropriate paygrade.
After making these changes, go back to the payroll and click the refresh button.
Question 4: How do I prorate an employee's salary?
Response:
If an employee is hired after the first working day, you can prorate their salary by turning on the proration option. To do this, navigate to Settings > HR & Payroll > Payment Proration. You can also turn it off if you do not wish to prorate the employee's salary.
